Terms and Conditions

Terms and Conditions

These terms and conditions are applicable for all clients of Real Embrace Portugal.

Booking Conditions

Day Tours

Real Embrace Portugal confirms a booking when it is fully paid by a client. Once Real Embrace Portugal has accepted a booking and received a payment, the contract between Real Embrace Portugal and client will become binding

Multi Day Tours

Real Embrace Portugal confirms a booking when it is fully paid by a client, or an agreed deposit has been paid. Once Real Embrace Portugal has accepted a booking and received a payment, the contract between Real Embrace Portugal and client will become binding.

Client Responsibility

Upon booking you confirm that you have studied and familiarized yourself with the terms and conditions of Real Embrace Portugal and fully agree to all terms and conditions. You also confirm that you fulfil all conditions set by Real Embrace Portugal and are physically able to follow our instructions and partake in all activities planned for you and operated by us. If unsure please contact our office.

Parents and/or legal guardians take full responsibility of damages caused by passengers they are responsible for. Children (under 18 years in accordance of Portuguese law) cannot use the services of Real Embrace Portugal without accompanying parent or legal guardian.

Our Liability & Compensation

Real Embrace Portugal will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Portuguese law. Real Embrace Portugal cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government, customs or police intervention or other such happenings amounting to force majeure. By confirming your booking with Real Embrace Portugal you acknowledge that we have taken all reasonable steps to safeguard our liability in this respect. We reserve the right to suspend passengers from the tours if the passengers are inebriated or show unacceptable or improper behaviour. 

Cancellation Policy

All bookings for multi day tours, group tours and packages with Real Embrace Portugal carry at least* a 25% cancellation fee. This fee covers our cost of cancelling your bookings and payment processing fees. This fee does not apply if Real Embrace Portugal cancels the booking. Cancellation requests must be made in writing email.

*Cancellation conditions are as follows:

Day Tours – 100% refund 48+ hours – 50% refund 24-47 hours – NO refund 0-23 hours

Multi Day Tours (1-8 passengers) – 90% refund 28+ days – 50% refund 7-27 days – 25% refund 2-6 days – NO refund 0-47 hours

Groups (+9 passengers) – 90% refund 56 days – 50% refund 28-55 days – 25 % refund 7-27 days – NO refund 0-6 days

Changes and Cancellations by Real Embrace Portugal

Before you enter into a contract with us, we reserve the right to change any of the facilities or services described in our brochure or website. We also reserve the right to cancel the booking do to weather and/or other conditions. Any changes are usually very minor and we will advise you at the earliest possible date. If a major change, such as change in departure time, becomes necessary, we will inform you as soon as reasonably possible your tours begins. When a major change or cancellation occurs you will have the choice of accepting the change of arrangements, purchasing another available tour from us, or cancelling your tour. If booking is cancelled we will refund all payments made directly to us in respect of the tour price. We will not refund any personal expenses you may have incurred as a result of your booking such as flight payments for land-only tours, travel insurance, equipment purchases, visas, vaccinations etc.

Change Fees

If a client requests a change of itinerary for a confirmed booking, Real Embrace Portugal will apply change fees.